Sound crazy? Its all standard operating procedure at Zappos, the online retailer thats doing over $1 billion in gross merchandise sales annually. Book Synopsis Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too. About the Book Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results-by actually creating a company culture that values happiness-and then delivers on it.
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